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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A popup will open. It includes exhaustive information about all the actions that you can carry out on the page in question. Each pop-up menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast collection of how-to videos illustrating how to use our hosting Control Panel. They're designed for those of you who want to see how things are getting done rather than just reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you need, take a glance at our comprehensive Frequently Asked Questions database, which contains questions asked by real users and offers practical solutions. We periodically update our FAQ section with new entries in order to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, we have a fantastic team of tech support engineers available 24-7 and ready to assist you with any problem. Each support ticket you open will be responded to within one hour (the average support ticket response time being approximately twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 260363

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com